Return & RMA Policy

30-Day Full Refund Guarantee
We stand behind our products. If you’re not satisfied with your purchase, you may return it for a full refund within 30 days, subject to the following conditions:

Return Eligibility
• Purchase  was made within the last 30 days
• For orders greater than 50 boxes, no more than 10% of items may be opened
• All items must be in their original packaging
• Products must be free from physical damage

What to Do If You Receive Damaged Goods
Option 1: Heavily Damaged Shipment
If the shipment arrives with significant visible damage:
1. Do not accept the shipment
2. Take photos of the damage
3. Get the driver’s name
4. Inform us immediately
5. We’ll arrange a replacement shipment at no cost to you
6. We handle the freight claim process

Option 2: Minor Damages (Accepted Delivery)
If the shipment has minor damages but you choose to accept it:

1. For LTL shipments, note the damage on the Bill of Lading (BOL)
2. Take photos of the damaged items
3. Get the driver’s name
4. Request a receipt from the driver
5. Contact us immediately
6. We will arrange replacements at no cost
7. We manage the freight claim on your behalf

Arranging a Return to LIBULBS
To initiate a return:
1. Repack the items in their original boxes
2. Provide us with the dimensions and quantity of the returning items
3. Complete our Online Return Form
4. We will send you a courier label or Bill of Lading to return the items

Need Help?
Please reach out to our support team with any questions. We’re here to make the process easy and hassle-free.