Long Island Bulbs: 1-302-207-7778 | Monday to Friday | 8am to 5pm
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WARRANTY CLAIM FORM

SKU / Model * Item Invoice Invoice Date Quantity * Pictures * Reason * Replace First
Warranty Claim Instructions

After you submit your claim, one of our specialists will review it. You will be contacted at the email we have on file (or the one you provide below). You will receive an RMA number and detailed return instructions. Please do not ship any product until you have received your RMA.

To process your claim, you must provide:

  • Clear photos of the defective product and product label
  • A description of the issue
  • The defective product itself (returned for testing and verification)

Once the product is received and verified, a credit note will be issued. Please note: we do not process exchanges — credits must be applied toward future orders.

Replace First Option

If you would like a replacement shipped before your return is processed, the following terms apply:

  • Non-Net Term Accounts: A replacement must be purchased first. A credit will be issued once the returned item is received and verified.
  • Net Term Accounts: A replacement will be invoiced under your existing terms. A credit will be issued once the returned item is received and verified.

Replacements are subject to availability, and shipping times may vary. No credit will be issued without both photographic evidence and return of the defective product.

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REFUND REQUEST FORM

SKU / Model * Item Invoice * Invoice Date * Quantity * Pictures * Reason *
Refund Request Instructions

After you submit your refund request, one of our specialists will review it. You will be contacted at the email we have on file (or the one you provide below). You will receive an RMA number and detailed return instructions. Please do not ship any product until you have received your RMA.

To process your refund, you must provide:

  • Invoice number and purchase date (required)
  • Clear photos of the product and product label
  • A description of the issue or reason for return
  • The product itself (returned for inspection and verification)

Once the product is received and verified, an approved refund credit will be issued. Please note: we do not process exchanges — refunds are applied only to the original purchasing account.

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RETURN LABEL FORM

RMA Claim * Pallet / Box * Contents * Length * Width * Height * Weight *
Return Label Instructions

Once your claim is approved, we will provide a courier return label or arrange pickup during our next scheduled delivery. Please do not ship products without an approved RMA and return label.

To ensure your return is processed smoothly:

  • RMA Number: Your assigned RMA# must be written clearly and visibly on the outside of the package. Returns without an RMA# may be refused.
  • Packaging: The product must be securely packed in its original packaging (if available) or equivalent protective materials. Improper packaging may void the claim.
  • Photos Required: Clear photos of how the product is packed inside the box are mandatory before shipping.
  • Label Use: Only use the return label provided. Unauthorized shipments or shipments sent via other methods may be refused.
  • Timeframe: Return shipments must be made within 14 days of receiving your label unless otherwise approved.
  • Damage in Transit: If packaging is deemed insufficient by the carrier and the product arrives damaged, the customer will be responsible for both the return shipping costs and the value of the damaged product.

Upon receipt and inspection/testing of the returned product, we will issue a credit note or replacement as applicable. Credits or replacements will not be processed if RMA#, packaging requirements, and photographic evidence are not met.

LIBULBS Manufacturers’ Limited Warranty & Refund Policy

General Warranty Coverage

The manufacturer (not Seller) warrants that products sold shall be free from defects in material and workmanship as described in the manufacturer’s standard warranty. This manufacturer’s warranty is the sole warranty applicable to these products.

Seller (LIBULBS) makes no independent warranties, guarantees, or representations of any kind. All implied warranties, including merchantability, fitness for purpose, hidden defects, or warranties arising by trade usage or law, are expressly disclaimed. Products built to Buyer’s designs or specifications carry no warranty from Seller.

Seller assigns to Buyer any warranty rights Seller has against the manufacturer. Copies of manufacturer warranties are provided with the product or upon request.

Warranty Terms

Standard LED Fixtures

  • Covered under the manufacturer’s limited warranty, typically 5 years (or 7 years if specified on the website), based on a 50,000-hour rated lifespan and normal operation of 10–12 hours/day.
    • Operation exceeding 12 hours/day may reduce coverage to 3 years.
    • Continuous 24-hour operation may reduce coverage to 1 year.
  • Manufacturer will generally provide replacement parts/components for defects occurring during normal use. Buyer may be responsible for freight costs to return failed parts and receive replacements.

CleanR Lighting With Sterilux

  • Lighting Warranty: 3 years (standard) or up to 5 years depending on model, as specified on the website or invoice.
  • Efficacy Warranty: 3 years for sterilization effectiveness under normal operating conditions (10–12 hours/day).
  • Warranty may be voided if:
  • Fixtures are used outside recommended operating conditions.
    • Sterilization claims are based on applications outside validated use cases.
    • Fixtures are installed improperly or in environments beyond rated conditions.

Refund Policy

  • Refund requests must be submitted within 30 days of purchase.
  • Buyer must provide the invoice number and purchase date.
  • Products must be returned in original condition and packaging.
  • Refunds are processed only after inspection and verification of the returned product.
  • Refunds are applied to the original purchasing account. No exchanges are offered.

Warranty Exclusions

Warranty is voided if failure is caused by or related to:

  • Improper installation (must be installed by a licensed electrician).
  • Operation outside manufacturer specifications.
  • Abnormal or excessive operating conditions.
  • Electrical surges (e.g., lightning).
  • Installation in fully enclosed or sealed fixtures where not recommended.
  • Ambient temperatures or conditions beyond fixture limits.

Claim Requirements

To process a warranty or refund claim, Buyer must provide:

  • Photos of the defective product and product label.
  • Description of the issue.
  • Invoice number and purchase date (refund requests only).
  • Evidence of operating history (if requested).
  • Access to failed fixtures for inspection (if requested by engineers).

In case of shipping damage, Buyer must note damage on the Bill of Lading at delivery.

Return Instructions

  • Buyer must obtain an RMA# before returning any product.
  • RMA# must be clearly written on the outside packaging.
  • Product must be packaged securely in original packaging (if available) or equivalent protective materials.
  • Photos of packaging are required before shipment.
  • If packaging is deemed insufficient by the carrier and the product arrives damaged, Buyer is responsible for shipping costs and the value of the damaged product.
  • Return shipments must be made within 14 days of receiving an RMA and label.

Limitations of Remedy

Seller’s liability is strictly limited to repair, replacement, or credit of the defective product (at Seller’s discretion).

Seller shall not be liable for incidental, consequential, or special damages, including but not limited to:

  • Labor costs
  • Equipment rental
  • Removal/reinstallation costs
  • Lost profits
  • Business interruptions