Warranty Claim Policy

The Warranty Process
If you need to submit a warranty claim, please follow the steps below to ensure a smooth and efficient process:
1. Take clear photos of the product labels on the failed item(s).
2. Package the product securely and provide us with the package dimensions and weight.
3. If the item is a Panel, Troffer, or Strip, a driver is required to be returned with it.
4. Complete the Online Warranty Claim Form.
Note: Only logged-in customers can view the form. It cannot be submitted without logging in.

Warranty Form Fields
1. Warranty Items
• Item SKU / Lamp Code / Model #
• Quantity
• Photos of the product and label
• Ability to add multiple lines (Line 2, Line 3, etc.)

2. Return Package Information
• Package Dimensions & Weight
• Pickup Location
(Note: We cannot arrange pickups from third-party addresses)

3. Submit all required information to [email protected]

Shipping & Replacement
Once the form is completed and sent:
• We will send you a courier return label or arrange pickup during our next scheduled delivery.
• Upon receipt and inspection/testing of the failed product, we will arrange a replacement or issue a credit as applicable.

Replacements Before Returns
• COD Customers:
A replacement product must be purchased first. After we receive and test the returned item, a credit will be issued.

• Net Term Customers:
A replacement will be invoiced under your existing Net 60 terms. Please ensure the return is sent before the due date of the invoice.