NRG Product Support Program
Supporting eligible NRG end-user customers during the transition of NRG operations.
LIBULBS has been appointed to administer the remaining NRG Product Support Program while replacement inventory remains available.
Start a Warranty ClaimWe’re Here to Help
Who Can Submit a Claim?
- Commercial building owners
- Facility managers
- Property management companies
- Schools
- Government agencies
- Commercial businesses
- Original end-user purchasers
- Distributors
- Resellers
- Wholesalers
- Inventory stock claims
- Products purchased for resale
Note: If you are a distributor assisting an end-user customer, please have the end user submit the claim directly.
What’s Covered?
- Manufacturing defects
- Eligible products sold under NRG
- Products within warranty period
- Replacement products while inventory remains available
- Installation labor
- Removal labor
- Freight (if applicable)
- Improper installation
- Accidental damage
- Normal wear
- Products outside warranty
- Inventory held by distributors
Before You Begin
Please have the following ready to make your claim as smooth as possible:
How the Process Works
Submit your claim
Submit your claim online using the form below.
We review
Our team reviews the information you provide.
Follow-up if needed
Additional information may be requested if needed.
Replacement arranged
If approved, replacement products or an equivalent product will be arranged, subject to inventory availability.
Program Conditions
- The NRG Product Support Program is administered by LIBULBS.
- Support is available only while replacement inventory remains available.
- LIBULBS reserves the right to substitute an equivalent product if the original model is no longer available.
- This program applies only to eligible manufacturing warranty claims.
- Approval of claims is subject to review.
- This program does not extend or create new warranties beyond the original product warranty.
Frequently Asked Questions
Is NRG still operating?
Who can submit claims?
Can distributors submit claims?
Will I receive the exact same product?
Are labor costs covered?
How long will this program remain available?
Start a Warranty Claim
Complete the form below and our Product Support team will review your submission. Fields marked * are required.
Questions?
If you need assistance with the claim process, please contact our Product Support Team.