Return Policy

ITEMS LISTED BELOW THAT ARE NON RETURNABLE WILL NOT BE REFUNDED

PLEASE DO NOT REFUSE TO ACCEPT DELIVERY OF ANY SHIPMENT. DOING SO MAY RESULT IN ADDING NON-REFUNDABLE ADDITIONAL SHIPPING AND RESTOCKING COSTS.

ALL RETURN REQUESTS MUST BE SUBMITTED TO LIBULBS WITHIN 30 DAYS OF RECEIPT.  NO RETURNED PRODUCT WILL BE CREDITED WITHOUT PRIOR RETURN AUTHORIZATION.  ANY RETURN AUTHORIZATION REQUESTED AFTER 30 DAYS WILL BE DECLINED AND NO REFUND WILL BE ISSUED.

PLEASE DO NOT RETURN A PRODUCT WITHOUT A RETURN AUTHORIZATION.

PLEASE DO NOT RETURN ANY ITEMS DIRECTLY TO THE MANUFACTURER.  DOING SO MAY RESULT IN ADDING NON-REFUNDABLE CHARGES.

Non-Returnable items:

• Lighting poles, light pole components and bollards.
• Architectural lighting fixtures and decorative lighting fixtures.
• Any items that have been used, installed, wired or altered in any way, including but not limited to fixtures, lamps, components, controls, sensors, switches, emergency drivers, etc.
• Any items that are not in their original packaging.
• Any items modified from original state or condition, for example changing voltage or adding sensors, cords, controls, etc.
• Custom-made, painted, built- or assembled-to-order, or specially designed fixtures.
• Any items that have had any installation or special wiring work done, either at the factory or post-manufacture.
• Any item under $25.
• Shipping charges are not refundable.

Shipping charges:  As the customer, you are solely responsible for arranging return shipping and all shipping costs associated with the return.   Consider using a traceable shipping service (like UPS) or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Once you receive the tracking information for the return please email that information to shipping@libulbs.com to expedite the crediting process.

Restocking Fees: There are real expenses associated with handling returns.  In order to partially offset those costs, all returns are subject to a 25% restock fee. This fee may be partially or wholly waived if an order is placed at the time of the return for an order equal to, or more than the return goods’ value.  All refused shipments are subject to a 25% restocking fee and any re-delivery or return shipping charges. 

NOTE: Customer must have a person at the delivery location to inspect the ordered products sent via LTL shipment. Any additional shipping/handling fees attributable to refusing or re-delivery may be charged to the customer.

Guidelines for items conditional return:

• Item must be in original packaging.
• Item must not have been installed or used.
• Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken.
• Items must arrive at LIBULBS undamaged and re-saleable as new.

All returned items will be inspected when received at LIBULBS.  Any items lost, damaged in transit, not in original condition, scratched, missing parts, or not saleable as new will not be eligible for refund!

If these Guidelines are not met the return/refund will be declined or will incur additional re-stocking fees.

Return Process:

Step One 
Contact libulbs.com Customer Support by phone or email acct@libulbs.com. Please have your sales order or invoice number available at time of contact.

Once we’ve established eligibility, our team will supply you with an RGA (Return Goods Authorization) number (via email). 

Step Two
Print the RGA form that when applicable, will need to be included in returned product boxes (1 per box)

Step Three 
Ship your return back to the given address specified by libulbs.com customer service. 

Refunds:  Upon receipt and inspection of the returned goods (assuming all criteria and guidelines have been met) LIBULBS will notify you of the approval or rejection of your refund.

Upon approval, your refund will be processed, and a credit will be applied to your credit card or original method of payment (less shipping and restocking fees incurred) within 3-6 business days.

There is often some processing time before a refund is posted.

If you’ve not received your refund within 7-10 business days, please contact us at acct@libulbs.com.

Defectives:

If your product is defective, please see our Warranty section for details and instructions.